FreelanceHub

1 Introduction

WorkFlow ("we", "us", or "our") operates an online marketplace connecting clients with freelancers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform, including our website, mobile applications, and related services (collectively, the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

Commitment to Privacy

We are committed to safeguarding your personal information and complying with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

2 Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

A Personal Information

When you create an account or use our Platform, we may collect:

Name, email address, and contact details
Payment information (e.g., credit card details, bank account information)
Profile information, including skills, portfolio, and work history
Government-issued identification for verification purposes

B Usage Data

We collect information about how you interact with our Platform, such as:

IP address, browser type, and device information
Pages visited, actions taken, and time spent on the Platform
Communication records between users (e.g., messages, proposals)

C Other Information

We may collect additional information you provide voluntarily, such as feedback, reviews, or survey responses.

3 How We Use Your Information

We use your information to operate, improve, and personalize our services. Specific uses include:

Facilitating project postings, proposals, and contracts
Processing payments and managing escrow services
Providing customer support and resolving disputes
Improving platform functionality and user experience
Sending transactional emails, notifications, and updates
Analyzing usage trends to enhance our services

Purpose Limitation

We only use your information for the purposes outlined in this Privacy Policy or as permitted by law.

4 Sharing Your Information

A With Other Users

To facilitate projects, we may share your profile information (e.g., name, skills, portfolio) with other users, such as clients or freelancers, as part of project proposals or contracts.

B With Service Providers

We may share your information with trusted third-party service providers who assist with payment processing, analytics, customer support, or other platform operations. These providers are contractually obligated to protect your information.

C Legal Compliance

We may disclose your information if required by law, such as in response to a court order, subpoena, or regulatory request, or to protect our rights, property, or safety.

No Selling of Personal Data

We do not sell your personal information to third parties for marketing purposes.

5 Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Secure servers and regular security audits
Access controls to limit unauthorized access

Despite our efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

PCI DSS Compliance

Our payment processing systems comply with PCI DSS standards to ensure secure handling of payment information.

6 Your Rights and Choices

A Access and Correction

You may access and update your personal information through your account settings or by contacting us.

B Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations (e.g., retaining payment records).

C Opting Out

You may opt out of non-essential communications, such as marketing emails, through your account settings or by following unsubscribe instructions in emails.

D Data Portability

Where applicable, you may request a copy of your personal data in a structured, machine-readable format.

7 Cookies and Tracking Technologies

A Types of Cookies

We use cookies and similar technologies to enhance your experience, including:

Essential Cookies: Necessary for platform functionality
Analytics Cookies: To analyze usage and improve services
Advertising Cookies: To deliver personalized ads (with consent)

B Managing Cookies

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling essential cookies may affect platform functionality.

8 Third-Party Services

Our Platform may include links to third-party websites or services (e.g., payment processors, analytics tools). These third parties have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policies of any third-party services you interact with through our Platform.

9 Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion.

Age Restriction

Users must be at least 18 years old to create an account or use our services.

10 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notifications. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

11 Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team.

Get in Touch

Our Privacy Team is available to assist with any inquiries regarding your personal information or this Privacy Policy.

Contact Privacy Team Visit Help Center

Privacy Policy

WorkFlow Privacy Policy